Cancellation Policy

Free Cancellation

You may cancel your booking free of charge up to 24 hours before the scheduled activity start time.

Late Cancellation

Cancellations made within 24 hours of the activity start time are subject to a 50% charge of the total booking value.

No-Show

No-shows are non-refundable. If you are unable to attend, please contact us as soon as possible.

Rescheduling

We offer free rescheduling subject to availability. Contact us at least 12 hours before your activity to reschedule.

Weather Cancellation

If we cancel an activity due to dangerous weather conditions, you will receive a full refund or the option to reschedule at no extra cost.

How to Cancel

To cancel or reschedule your booking, contact us via WhatsApp or email with your booking reference number.